As soon as your order leaves us, you'll receive an email with a tracking number. You can check the current status any time via tracking or in your account — we see the same information you do. If a shipment stalls or is marked as delivered without arriving, write to us with your order number and we'll open an investigation with Austrian Post.
→ Account · Tracking · shop@duftundkultur.at

Gladly. We help best in person — in every one of our shops we take the time for it. Prefer to write? Tell us what you like or have worn before, and we'll reply with a selection. Where possible, we include samples.
→ In our shops · matthias@duftundkultur.at

You have 14 days from receipt — as long as the item is unopened and in its original packaging. If the delivery was incorrect or damaged, we cover the return. You'll find all the terms and the process under Returns.
→ Start a return · Returns · shop@duftundkultur.at

A fragrance as a gift should be well chosen. Tell us who it's for and the occasion — we'll help with the selection and gift-wrap on request. Vouchers are available online and in every shop. For larger occasions and corporate clients, see Corporate Gifts.
→ Corporate Gifts · matthias@duftundkultur.at

Each of our shops carries its own range — so what's available online isn't automatically in every shop, and vice versa. If you'd like to buy something specific in person, it's best to call the shop first: we'll tell you whether it's there and set it aside for you. You'll find addresses and phone numbers under Our Stores.
→ Our Stores

Write directly to matthias@duftundkultur.at — that way your enquiry reaches the right person straight away, not customer service.
→ matthias@duftundkultur.at

Our pages on shipping, returns, and terms already answer a lot. If you don't find it there, write to us — we'll get back to you.
→ Shipping · Returns · Terms · shop@duftundkultur.at