Terms & Conditions

Duft und Kultur
Aschauer GmbH & Co KG
Friedrich Ludwig Jahn-Straße 5
4840 Vöcklabruck
Austria

shop@duftundkultur.at
www.duftundkultur.at

Valid from: 15 July 2026

Scope

These Terms and Conditions apply to all orders placed through the online shop. Conflicting terms are not recognised unless we expressly agree to them. Mandatory statutory provisions remain unaffected.

Conclusion of contract and ordering process

The presentation of products in the online shop does not constitute a binding offer, but a non-binding invitation to order.

The ordering process involves the following steps: selecting items and adding them to the cart, opening the cart, entering delivery and billing details, choosing shipping and payment methods, reviewing all details on the order summary, and completing the order by clicking the "order with obligation to pay" button. By submitting the order, you make a binding offer to conclude a purchase contract.

Before submitting the order, you can review and correct all entries at any time using the usual keyboard and mouse functions and your browser's back button.

We confirm receipt of your order without delay by electronic means. This confirmation of receipt does not constitute acceptance of your offer. The contract is concluded only through our express declaration of acceptance or by shipping the goods.

Contract language

The contract can be concluded in German and English.

Storage of the contract text

We store your order data and send it to you by email with the order confirmation. The Terms and Conditions in force at the time of your order can be viewed, saved, and printed on this page at any time.

Products

The online shop offers, in particular, the following goods: fragrances, care products, accessories, textiles, tea, and gift items.

Prices and shipping costs

All prices include statutory VAT. Shipping costs are shown separately during checkout and are paid by the customer unless agreed otherwise.
Available payment methods include, in particular: Shopify Payments, Klarna, and PayPal.

Payment terms

Payment is made using the methods offered in the online shop. In the event of late payment, statutory default interest applies.

Reminder and collection costs

In the event of late payment, necessary and reasonable reminder and collection costs are to be reimbursed within the limits of the statutory provisions.

Delivery

We deliver within Austria, the European Union, and Switzerland.
If an item is unavailable, you will be informed accordingly.

For deliveries to non-EU countries (e.g. Switzerland), additional costs such as import VAT, customs duties, or fees may apply and are to be paid by the customer. Prices shown for deliveries to Switzerland are exclusive of VAT (net export).

Delivery dates are non-binding unless expressly agreed otherwise. Delays caused by shipping providers, customs, or unforeseeable events are beyond our control.

Address details and delivery

The customer is obliged to provide a complete and correct delivery address. We do not check the content of the address details.

If delivery cannot be made due to incomplete or incorrect details, or if a shipment is not accepted or not collected in time, this falls within the customer's responsibility.

If a shipment is returned to us in such cases, we reserve the right to charge for the costs incurred as well as for re-shipping. The actual return costs incurred are generally around €25.

Any refund is issued less the shipping and return costs actually incurred.

Right of withdrawal

As a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), you have the right to withdraw from the contract within 14 days without giving any reason. The period begins on the day you, or a third party named by you other than the carrier, take possession of the goods — or, for multiple goods in a single order or for partial deliveries, the last item. To exercise it, a clear statement before the deadline is sufficient. The easiest way is the form on our Start a return page; an informal statement — for example by email to shop@duftundkultur.at — is equally sufficient. A model withdrawal form is available on our website.

Exceptions to the right of withdrawal

For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal lapses once the seal has been removed. This applies to products whose intended use requires direct contact between the contents and the body, or whose contents are no longer protected from contamination once the packaging has been opened — in particular creams, balms and pastes taken out by hand, products with a roll-on or stick applicator, soaps and toothpaste, as well as tea and other foodstuffs.

For all other goods, the right of withdrawal remains in place even after opening. The provisions on inspection and diminished value below apply.

Inspecting the goods and diminished value

You may inspect the goods as you would be able to in a shop. If you handle them beyond that, you are liable for the resulting diminished value. Any such amount is deducted from the refund.

With fragrances, scented candles, home fragrances and diffusers, inspection in a shop takes place on a tester, not on the item for sale. Once the item for sale is put to use — sprayed, lit, opened, filled or fitted with reeds — it can no longer be sold as new. In these cases the diminished value generally amounts to most of the purchase price.

So that you can get to know a fragrance before opening it, we're happy to include a sample: a note in your order comments is enough, provided a sample of that fragrance exists and is in stock. In our shops you can test anything at any time, with no obligation to buy.

Consequences of withdrawal

In the event of withdrawal, all payments including standard delivery costs are refunded to the original payment method without delay, and at the latest within 14 days of the day your withdrawal declaration reaches us. Additional costs arising from your choice of a delivery method other than the cheapest standard option are not refunded. We may withhold the refund until the goods have been returned to us or proof of return has been provided.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return

The goods must be returned within 14 days of the withdrawal declaration. The customer bears the cost of return unless the delivery was incorrect or defective.

Return processing

A return is initiated through our Start a return page or by email to shop@duftundkultur.at.
Returns should be addressed to: Duft und Kultur, Tuchlauben 17, 1010 Vienna, Austria.

Warranty

The statutory warranty provisions apply. For consumers, the warranty period is two years from delivery of the goods.

Product liability and damages

Liability applies within the framework of the statutory provisions. Claims for damages are governed by the statutory provisions.

Retention of title

The goods remain the property of the company until payment has been made in full.

Images

Product images are for illustration. Minor deviations in colour, presentation, or finish are possible.

Pricing errors

Obvious pricing or product errors are reserved. In such cases, we reserve the right to withdraw from the contract.

Data protection

Information on the processing of personal data can be found in the privacy policy at: Privacy Policy

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Choice of law and place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For businesses, the company's registered office is the place of jurisdiction. Mandatory consumer protection provisions remain unaffected.

Final provisions

Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.